Refund policy

Return & Refund Policy – forever-official.com

Refund, exchange, or return portal
https://refundstrustshield.com/trustshield/forever

We want you to love your purchases from forever-official.com However, if something is not as expected, we are here to help quickly and efficiently.

You can request a refund here: https://refundstrustshield.com/trustshield/forever
Or contact us: support@forever-official.com

Support Contact: support@forever-official.com
Customer Service Hours: (recommended to insert) Monday–Friday, 09:00–18:00

1) Right of Withdrawal / Returns (30 Days)

We offer returns within 30 days of receiving your order.

Important: Before initiating a return, please contact us via email first. We will explain the return procedure and, where applicable, provide you with a return label.

Email Subject Line:
“Return – Order Number [Your Number]”

2) Conditions for a Valid Return

To be eligible for a return, the item must:

  • Be in its original condition (unworn/unwashed, where applicable)

  • Be returned preferably in the original packaging

  • Include all accessories/components

  • Include proof of purchase (order number/order confirmation)

  • Be securely packaged (e.g., in a shipping carton)

  • Have tags/barcodes intact where possible

Note: Returns sent to an incorrect or unauthorized address may result in delays or refusal of refund.

3) Return Process

  1. Contact us at support@forever-official.com

  2. You will receive return instructions (and, where applicable, a return label).

  3. Once received and inspected, we will process your refund.

Processing Fee: €0.00
Return Shipping Costs: €0.00 (if we provide a return label; see “Shipping & Return Costs” section)

4) Damaged or Defective Items

If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible — ideally within 48 hours of delivery — and provide:

  • Clear photo/video of the damage

  • Order number

  • Full name and shipping address

After review, we will arrange either a free replacement or a full refund, depending on the case.

5) Refunds

Once your return has been received and inspected, you will receive a confirmation email.

If approved:

  • The refund will be issued to your original payment method (or store credit if agreed).

  • Processing times may vary depending on your payment provider and may take several business days.

6) Late or Missing Refunds

If your refund is not yet visible:

  • Check your bank account again

  • Contact your credit card provider (posting times may vary)

  • Contact your bank (internal processing times may apply)

If the issue persists, contact: support@forever-official.com

7) Exchanges

Exchanges are available for defective or damaged items only.

Please email support@forever-official.com
 with:

  • Order number

  • Photo/video of the defect

  • Preferred solution (replacement or refund)

8) Discount & Promotional Codes

Promotional codes apply only to orders placed during the active promotional period.

They cannot be applied retroactively to completed orders.

9) Shipping & Liability

We are not responsible for return shipments sent without our return instructions or without tracking protection.

Recommendation: Keep your proof of postage and tracking details until your return is fully processed.

10) Chargebacks & Disputes – IMPORTANT

We are always committed to resolving any issue fairly and promptly.

Customers must contact our support team before initiating a chargeback or payment dispute.

Please email: support@forever-official.com and include your order number.

In most cases, we can assist with:

  • Returns/refunds

  • Replacement shipments

  • Product inquiries

  • Delivery status/tracking

Important Notice: If a chargeback is initiated without prior contact, the dispute may be reviewed based on delivery and contractual evidence, and the chargeback may be denied.

11) Abuse & Fraud Prevention

We reserve the right to refuse refunds or returns if:

  • False information is provided

  • Items are not returned in the expected condition

  • Returns are sent to unauthorized addresses

  • Abuse of the return process is suspected

12) Contact

Email: support@forever-official.com

Please always include your order number so we can assist you faster.